Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in Peruvianus home products?
We prioritize authenticity and durability, using sustainably sourced Peruvian alpaca wool, organic Pima cotton, and hand-carved local hardwoods for our furniture and textile collections.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Please note that high-demand artisanal items may require an additional 3-5 days for careful packaging and customs preparation.
Do you offer a warranty on your furniture?
Yes, all Peruvianus furniture pieces come with a 2-year limited warranty covering structural defects and craftsmanship. This does not cover natural wear and tear or misuse.
What is your return policy for home decor?
We offer a 30-day return window for all unused home decor items in their original packaging. Please note that custom-made or personalized orders are final sale.
How should I care for my alpaca wool throws?
To maintain the softness and shape of your alpaca textiles, we recommend professional dry cleaning or gentle hand washing in cold water with a mild wool detergent. Always lay flat to dry.
Are your products ethically produced?
Absolutely. We partner directly with master artisans in Peru, ensuring fair wages, safe working conditions, and the preservation of traditional weaving and carving techniques.